Customer Support

As a SynMed customer, you should expect top-notch support every step of the way. Our multi-lingual support team is always available to assist you.  No daily maintenance is required with SynMed systems, and ongoing preventative maintenance is performed on-site by Synergy Medical trained personnel.

Service requirements are diagnosed remotely through a permission-based VPN connection, and the vast majority of service issues are resolved remotely. In the event we need to dispatch a technician, we dispatch our locally-based service representative.


Synergy Medical Service Agreement

The Synergy Medical Service Agreement includes:

  1. Preventive maintenance visits
  2. Technical support over the phone or via remote connection
  3. Software maintenance, support, and updates
  4. Emergency and service calls during Pharmacy working hours
  5. All parts and labour required for maintenance and repair
  6. Maintenance record of all service and work performed

If you need to contact us right away, dial us by phone at 866 764-7966, or fill out the form below to send our support team a direct email.